Terms & Conditions

1. General Information

1.1      This website at www.saltwaterthreads.com.au (the ‘Site’) is a website that displays business, group or organisation information for public use. This site also contains section for ordering and purchasing goods and services from Saltwater Threads ABN: 30 989 695 523.

1.2      Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site

1.3      Your access and use of the Site, including ordering and purchasing of goods and services through the Site, is subject to these terms and conditions set by Saltwater Threads.


2. Payment

2.1      Saltwater Threads provides all pricing in Australian Dollars (AUD) and is currently GST exempt.

2.2      Saltwater Threads accepts payments from Visa or MasterCard via Square, PayPal and Direct Debit transfer.

2.3      Payments are due after Saltwater Threads has verified the order. Payment instructions including amounts and payment due dates will be supplied to the payee upon acceptance of an order. Via an agreement via verbal, digital, interactive media or by personally signing a confirmation or contract form generated by Saltwater Threads. This is an agreement between yourself, your business, group or organisation and Saltwater Threads, that any goods and services ordered are to be paid in full or part thereof. Individual cancellation fees may apply, which will be an amount of no less than 50% of the total cost is due.

2.4      An Invoice will be supplied to yourself, your business, group or organisation outlining the total cost of the goods and services and payment due dates.

2.5      All payments are to be paid by the date specified on the supplied invoice. All payments not finalized by the specified time will become overdue and a revised invoice will be issued.

2.6      10% of the original invoice will be added to your revised invoice as an overdue fee and must be paid by the revised payment date. Failure to do so the process will be repeated.


3. Links

3.1      Saltwater Threads site may contain links to external sites that are not operated by us. Saltwater Threads takes no responsibility for the content or the accuracy of the content of these sites.


4. Viruses

4.1      Saltwater Threads will endeavour to virus scan all files that are supplied by us to you and will not send a file which we deem suspicious.

4.2      We expect that all files supplied to us will be scanned by virus software and that you will be responsible for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise.


5. Compliance with these Terms and Conditions

5.1      You agree to bound by, and comply with, these terms and conditions by:

5.2      using the Site;

5.3      You accept the Terms and Conditions agreement through the Site and other documents created by Saltwater Threads.

5.4      By signing a document created by Saltwater Threads.


6. Changes to these Terms and Conditions

6.1      Saltwater Threads may at anytime update or change these terms and conditions. Saltwater Threads will in every way possible endeavor to inform all those that are affected. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions


7. Delivery of Products

7.1      While Saltwater Threads will strive to process your order as quickly as possible, Saltwater Threads works with 3rd party suppliers and businesses which may delay the process.

7.2      While we will do everything we can to ensure you are up-to-date with the progress of your order, we cannot guarantee that all information will be shared with us.

7.3      Saltwater Threads may use 3rd party postal and courier services, therefore delays on delivery may occur. Saltwater Threads is not responsible for the 3rd party companies.


8. Pricing, Fees and Charges

8.1      Saltwater Threads has the right to update and change the cost of products and services we offer at any time.

8.2      For all purchases that have been processed before the price changes occur, the previous price will be honored. For any order placed after the price changes the new prices will be charged.

8.3      Delivery Fees may change due to circumstances out of our control; however we will not charge you extra on existing ordered goods ors services. For all new goods and services orders the new delivery fee will apply.

8.4      For any orders required to be manufactured or developed overseas, it is the responsibility of you to pay for any and all import costs such as shipping, customs duty and GST.


9. Your Obligations

9.1      For all services that have been ordered and the final outcome has been approved by you, then no changes can be made if the order has been sent to production or otherwise.

9.2      For all orders that need to be changed and production or otherwise has commenced the original order must be paid for along with the new order.

9.3      To ensure that only you, or persons that you have authorised use your account. All information changes, charges or orders made from your account will be assumed that you have authorised them; no responsibility will be taken by Saltwater Threads to verify your consent.

9.4      Not to use another person’s account without their consent.

9.5      You will not make fraudulent or speculative enquiries, purchases or requests.

9.6      You will not post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings

9.7      Knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code


10. Our Obligations

10.1    If an error in production has been made by Saltwater Threads then it is our responsibility to amend and bare the cost of reproducing.

10.2    We will do our best to inform you of any developments in regards to your order of goods and services or account information.


11. Suspension of Account

11.1    Saltwater Threads has the right to suspend access to the use of an account if we deem it necessary. Communication attempts will be made to the account holder prior to suspension

11.2    Suspension to an account may also occur if payments haven’t been made by the due date.


12. Termination of Account

12.1    An Account can be terminated if the account holder applies to and it is the responsibility of the account holder to inform others that have access to your account of the termination.

12.2    An Account may also be terminated if payments haven’t been made 15 days after the due payment date.

12.3    The account may be terminated if the payee is not willing to accept to pay for overdue payments of an invoice.


13. Privacy Policy and your Personal Information

13.1    Saltwater Threads commits to keeping your personal information safe and in accordance with our Privacy Policy and the Privacy Act.

13.2    Your personal information will only be used for the purposes inside the confines of Saltwater Threads.

13.3    If a 3rd party organisation requests your personal information you will be contacted by Saltwater Threads regarding this request.

13.4    Your personal information is secure and if you require access to your information you can contact Saltwater Threads.

13.5    Saltwater Threads is not responsible for the privacy polices stated on 3rd party sites that are linked from our site.

13.6    For the full Privacy Policy please visit the Privacy Policy section of this site.


14. Refunds and Exchanges

14.1    Saltwater Threads does not offer refunds on goods and services that have been made or produced from 3rd party organisations, however replacement of faulty goods will be sought on your behalf.

14.2    Saltwater Threads will not offer money back for issues or error that were made by you. By agreeing to the Terms and Conditions stated Saltwater Threads is not liable if an instance such as this is to occur.

14.3    Saltwater Threads will only accept responsibility for a faulty or incorrect design/product with proof that the information brief provided was in no way misleading.


15. Cancelling an Order

15.1    If you wish to cancel an order at any time please notify Saltwater Threads immediately.

15.2    If you wish to cancel an order that has gone to production or otherwise and the process has begun then the full cost must be covered by you, your business, group or organisation.

15.3    If the order is cancelled at completion of job, the full agreed amount must be paid.


16. Acceptance and Rejection of an Order

16.1    Saltwater Threads will view and approve all orders before commencement. Once an order has been approved and you agree to the order then you are liable to pay 100% of the agreed price.

16.2    Depending on the status of your order the cost of cancellation will differ. See Cancelling Order.

16.3    Saltwater Threads has the right to refuse an order based on reasons we may deem inappropriate or unachievable. Full contact will be made with regards to the rejection of an order.

16.4    Orders may be put on hold due to lack of information provided to Saltwater Threads and may affect the completion date. Saltwater Threads therefore takes no responsibility for incomplete orders.


17. Production of Services

17.1    Saltwater Threads will supply or request information critical to producing the required job. All information provided can remain confidential if required.

17.2    Once work has commenced then 100% of total fee is due if the order is cancelled at any time during the process. Other fees may apply depending on the status of the order.

17.3    Saltwater Threads will provide proofs of work produced, to which the ordering party will review and approve.

17.4    Saltwater Threads takes no responsibility for incorrect spelling, punctuation or grammar in supplied text files. It is your responsibility to ensure all design and text is to your satisfaction before accepting the design.

17.5    All proofs will be supplied in either .pdf, .jpg .doc formats for easy viewing. Other formats can be requested, but technology limitations may interfere.

17.6    Any stock images or other media essential to the design that needed to be purchased, must be repaid for by you, your business, group or organisation. Saltwater Threads will notify you, your business, group or organisation of any stock images or other media that are essential to the design prior to purchasing. The total amount will be shown on the invoice at the end of the design process.

17.7    Saltwater Threads takes a high amount of care with production, however takes no responsibility for the outcome of customer supplied garments or products during the production process. This includes but is not limited to material shrinkage, material or fixings deterioration, material scorching or discolouring, ink reactions to material compositions, longevity of prints, special production processes leading to undesired outcomes.


18. Ownership and Copyright

18.1    All projects and images from Saltwater Threads are the property of Saltwater Threads and may not be sold, copied or reproduced without written permission from Saltwater Threads.

18.2    All media/content that you supply Saltwater Threads is your property and will only be used for purposes relevant to the supplier of the media/content. Saltwater Threads will not use these media/content without permission from their owner.


19. Social Media

19.1    Saltwater Threads has no direct connection to the social media companies. We use their services in the capacity as a customer and connecting to our customers.

19.2    Saltwater Threads will endeavor to filter out any crude or derogatory comments placed on social media services by other members.


20. Business, Groups or Organisation Information Displayed on Web, Print or other media/documents

20.1    Saltwater Threads may display business information on behalf of your business’, groups or organisations. The information presented on Web, Print or other media/documents is the information supplied by the corresponding business, group or organisation. If the information presented is incorrect or misleading, the affected party needs to communicate directly with the affecting business, group or organisation. It is not the responsibility of Saltwater Threads for displaying any incorrect or misleading information by business’s, groups or organisation.


21. 3rd Party Services

21.1    Saltwater Threads uses 3rd Party suppliers. The failure of these 3rd party suppliers are not the responsibility of Saltwater Threads. Therefore issues directly relating to services used by 3rd party suppliers will have to address to them. Saltwater Threads will endeavor to assist in the resolution of any issues.


Created on Monday 14th May, 2017